Return/Refund Policy

Return/Refund Policy

At Okaya Power Pvt Ltd, we strive to provide quality products and excellent service. Please carefully review our policy regarding returns, replacements, and refunds below:

Return Policy

• Products or services billed through our website are not eligible for returns under normal circumstances.
• In the event of a defective product being delivered:
  1. Delivery Note: The customer must note any visible damage or defects on the delivery receipt at the time of delivery.
  2. Contact Us: Report the issue to our Customer Support Team within 24 hours of receipt by calling +91 XXXXXXXXXX.
     • Provide your order number and details of the defective item(s).
     • A service representative will be assigned to address the issue.
  3. Inspection: A service person will visit the customer's premises to verify the condition of the product.
  4. Replacement Approval:
     • If the product is approved for replacement, it will be exchanged for a new item.
     • The defective product must be returned as per the following conditions:
       • The item must be unused, unworn, and in its original packaging.
       • All tags, labels, and accessories must be intact.

Refund Policy

• Refunds will be processed only in the following scenarios:
  1. Order Cancellation: Orders cancelled before invoicing by Okaya Power Pvt Ltd.
  2. Processing Time: Refunds will be issued to the original payment method within 7 to 15 days of approval.
  3. Shipping Fees: Any shipping fees from the original order are non-refundable.

Contact Us

If you have questions or need assistance with our return or refund process, please reach out to our Customer Support Team at:

• Email : care@okaya.in
• Call Centre: +91 9818909090